About Your Local BMW Retailer | Douglas Park Hamilton

01698 303700

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

260 ratings and 131 comments received in the last 90 days.

04 July 2025

Arrived sooner than predicted and handover was smooth.

24 June 2025

We were very satisfied during the purchase and delivery of the car

24 June 2025

Very straightforward process to order the car. Delivery was one week earlier than expected. I drive in with one car and left with another. So easy.

17 June 2025

no issues

08 June 2025

Danny, Chris, Stuart and Barry were all very helpful during my purchase. Approachable, informative and did not feel pushed to a sale - autonomy in decision making made the difference compared to other dealers

05 June 2025

Very attentive, professional people to deal with.

03 June 2025

Easy and helpful

03 June 2025

See answer one.

02 June 2025

Kevin was very knowledgeable, patient and took a great deal of time explaining the controls of the car as have never driven a BMW before.

02 June 2025

Answered all my queries fast and efficiently and accommodated my schedule

See all reviews

01 June 2025

same as above

01 June 2025

Always a pleasure to frequent your premises. All staff so friendly and helpful

28 May 2025

Taylor was very knowledgable and helpful throughout the entire trade in/buying process.

23 May 2025

The smoothest and easiest transition from start to finish

22 May 2025

Staff involved were knowledgeable, helpful and pleasant, making for a relaxed, straightforward process.

18 May 2025

Thoughtful and helpful.

08 May 2025

Outstanding. Adrian is very engaging.

06 May 2025

My salesperson Alisdair Lawson was excellent all through the process from 1st contact to handover.

04 May 2025

Again,I was well looked after and treated with patience and a smile

25 April 2025

Again down to Taylor, making me feel very welcome and at ease

15 April 2025

Massive shout out to all the Douglas Park staff especially Danny Ferguson

09 July 2025

Problem was not rectified when the car went in to be 'fixed' and it had to be collected again the following day but the part needed was not available. Eventually rectified the following week.

09 July 2025

Performed the task efficiently.

08 July 2025

Did exactly what was expecting

08 July 2025

A very professional and friendly service from the team at Douglas Park.

07 July 2025

For starters our drivers alloy wheel is badly damaged but have no proof that it happened whilst being serviced apart from it wasnt damaged before hand. Not getting it washed as standard having to pay extra when your paying a fortune for a service.

05 July 2025

Staff very good

05 July 2025

Great Service

05 July 2025

Very happy

04 July 2025

Everything went to plan.

02 July 2025

Everyone helpful and friendly service

See all reviews

01 July 2025

Everything done and explained.

01 July 2025

Laura was extremely helpful.

30 June 2025

Phoned to say they had the park and booked me in

26 June 2025

Had oil service done but garage didn't update the cars idrive system resulting in another trip to the garage

26 June 2025

I've been using BMW service for over 2 years and always been please with the standard of service

26 June 2025

Brilliant service as always. Car handled with care, clear and timely communication. Car has been cared for by Parks since 2016 and never had an issue.

25 June 2025

Wouldn't take my car anywhere else

25 June 2025

Lot of mone for just unblocking drainage holes on sunroof,which i told them what the problem was when I dropped off the car

24 June 2025

Arranging a time for presentation of my car for repair or service has always been satisfactory and the courtesy shown by staff has been exemplary.

22 June 2025

Happy with work done and good staff in reception

22 June 2025

I received a thorough report about my vehicle including a video with a run down in all that was checked

21 June 2025

Gave excellent updates throughout the time with them ensured that the car was delivered back in excellent in excellent condition washed and cleaned interior Staff were professional and informative

17 June 2025

All went well

17 June 2025

Great

16 June 2025

Communication could be better

14 June 2025

Friendly Professional Staff

14 June 2025

Not always the best value but quality of service has been good.

14 June 2025

Health check carried out free of charge and video sent talking through and showing everything.

12 June 2025

As above

12 June 2025

Staff were nice

11 June 2025

The work was competent

09 June 2025

Arran is a credit to the business, made sure everything went smoothly

08 June 2025

Cover for replaced light not fitted back on. Found in the boot.

08 June 2025

Excellent communication regarding check in procedure, mechanical video report on tyre and break wear and

08 June 2025

Jenna (I think her name) looked after my car's service with professionalism and confidence which gave me piece of mind. Nothing was too much trouble even down to getting me prices for a few items the car required ahead of the service.

06 June 2025

Car came back clean and tidy with aircon working great

06 June 2025

Friendly and knowledgable Team.

06 June 2025

I was asked if was acceptable to me to get a phone call back when it suited the service advisor! Should it not be my the customers when it suits. I understand staff were busy but frustrating to be put on hold for long periods

05 June 2025

Very efficient and courteous service

03 June 2025

Whole process is easy and time saving.

02 June 2025

Very friendly staff and great service

01 June 2025

Waiting to be served and plenty of staff all of whom seemed to be ignoring the fact that I was present

31 May 2025

STisfied

31 May 2025

I always feel I can hand the car over and you take care if it as though it was your own

29 May 2025

Girl who dealt with me very friendly and pleasant

29 May 2025

All work was completed on a Saturday and on a Bank holiday weekend

29 May 2025

Efficient service

28 May 2025

The after-sales service staff is often unreachable and does not respond promptly after leaving a message.

27 May 2025

Good service

27 May 2025

Although this was for an MOT there was more suggestions that I should have additional services that were not necessary.

27 May 2025

As above

25 May 2025

Job completed, payment made on line, Douglas park issued receipt through email however at collection receptionist couldn't confirm the payment, went round and round trying to confirm it, I showed her my receipt but won't believe it felt humiliated.

25 May 2025

Very satisfied. Friendly helpful staff eg battery charged while car in for MOT and valeted prior to pick up.

22 May 2025

My service agent Jenna was very helpful and the video by the service technician gave me a great overview of the vehicle's condition underneath.

20 May 2025

Great friendly service with great communication

20 May 2025

Easy to book and book in and easy to collect and pay nothing more than that staff are professional and polite

20 May 2025

Pay so much attention to their clients

19 May 2025

Staff very helpful and courteous

19 May 2025

Attentive staff

19 May 2025

I bought my service package with my car. The service was easily booked and completed. Staff were all professional, helpful and polite.

18 May 2025

Service really went above and beyond for me this time my car was unusable due to an adblue fault even though the were really busy Stevie from service squeezed my car in and I had it back repaired and valeted within just 24hrs outstanding service

17 May 2025

Good customer service and kept informed throughout the works being carried out

15 May 2025

Job was completed in a good time frame and kept up to date

14 May 2025

Everything completed as requested.

13 May 2025

Completely satisfied as everything I needed done got done, and everything was also explained to me very well.

13 May 2025

It was very good and I'd like to make special mention to Eilidh (not sure of spelling) for the addition of a small gift for my grandson- it truly was much appreciated and enhanced an otherwise excellent experience

13 May 2025

Professional

12 May 2025

Jenna was extremely helpful, even when I was becoming impatient and concerned about Parks not having a new tyre in stock, she reassured me and went above and beyond to get a tyre in super fast time and had it fitted and the car returned to me on time

12 May 2025

Easy to deal with.

12 May 2025

I was very disappointed when my car was returned. It was a heavy bill and my car has not been washed. It has oily hand marks on the body work. However on contacting BMW they offered to collect and valet it but I could not spare the time.

11 May 2025

See previous answers.

11 May 2025

This particular service I was completely satisfied. Cara knew I was waiting and had my car serviced, washed and hoovered and ready for me in under 2 hours. Thank you very much Cara

10 May 2025

Reception process and everything explained

09 May 2025

The whole package was customer focused

07 May 2025

See above

06 May 2025

the tyre pressure was not checked - car could be cleaned better

05 May 2025

As above. Car was washed and hoovered to an excellent standard. Really went above and beyond so if you could pass on a genuine thanks to those involved it would be much appreciated.

05 May 2025

Good

03 May 2025

Nothing ever a problem

03 May 2025

Never have an issue. Excellent communications. Polite and professional staff.

03 May 2025

No issues

01 May 2025

Very satisfied, Jenna kept me constantly updated so I knew what was happening at all time could not ask for better service.

30 April 2025

First of all they have someone to answer and direct your call - such a welcoming approach and service in today's age. Plus all other parts of the business is second to none simply.

29 April 2025

Great service providing video of health check and a clean as well as

28 April 2025

Everything went smoothly from the first phone call. The courtesy car was amazing and I was happy with the health check given on my own car

28 April 2025

Comms were good and service was good/great. No complaints.

28 April 2025

Excellent. Informed Shen car was ready instead of having to chase info.

28 April 2025

The customer service from Jenna was excellent

27 April 2025

Lindsey in service desk was friendly and efficient and kept me up to date on the progress of my car. Never had a bad experience at this branch.

25 April 2025

I was given a 2 hour waiting appointment when I booked and my car was ready and cleaned within the time given and the informative video is good

25 April 2025

All staff veey helpful.

24 April 2025

Staff were all very polite and friendly, and the showroom is a nice environment to be in

24 April 2025

Been dealing with DP Hamilton for a few years now...never disappointed

23 April 2025

Always excellent

23 April 2025

Excellent service. Collected my car from my own home. Loved the video that was shared for the checks and call to keep me updated with progress and final payment. Car then Delivered to my home. An Amazing service!

23 April 2025

Great customer experience, would highly recommend Douglas Park Hamilton to family and friends.

23 April 2025

Kept informed

22 April 2025

Great customer service from Ellie and Arron as always

20 April 2025

Good communication and completed the work satisfactory

20 April 2025

As always great service from start to finish

19 April 2025

I was treated very well and let up to date from receptionist who I have sadly forgotten her name. She was helpful and polite.

17 April 2025

Service team resolved issues quickly through parts ordering , installation and test which enabled my car to be turned around in under 48 hours .

16 April 2025

Work done to a high standard

16 April 2025

Staff there polite friendly and efficient. I have always found them very helpful.

16 April 2025

Prompt service Excellent customer care

16 April 2025

Fault still remains, still awaiting a call from Service Manager since Friday 11/4/25 at around 4pm

16 April 2025

Ver helpful

15 April 2025

Every part of the process was clear, easy to complete and expedited with civility and smiles

15 April 2025

I have been dealing with this branch for many years and was surprised to see that the staff at the centre have changed dramatically. There are not many of the staff remaining from my previous visit and I feel that the personal touch has disappeared.

15 April 2025

Repaired correctly

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