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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
360 ratings and 176 comments received in the last 90 days.
23 May 2025
The smoothest and easiest transition from start to finish
22 May 2025
Staff involved were knowledgeable, helpful and pleasant, making for a relaxed, straightforward process.
18 May 2025
Thoughtful and helpful.
08 May 2025
Outstanding. Adrian is very engaging.
06 May 2025
My salesperson Alisdair Lawson was excellent all through the process from 1st contact to handover.
04 May 2025
Again,I was well looked after and treated with patience and a smile
25 April 2025
Again down to Taylor, making me feel very welcome and at ease
15 April 2025
Massive shout out to all the Douglas Park staff especially Danny Ferguson
09 April 2025
My experience was amazing. My salesman Taylor Ritchie couldn't have done any more to help me. Taylor was always on hand to answer any questions I had and made buying my new 1 series really easy. Afterwards, he made sure everything was ok too.
05 April 2025
Olivia and the Business Manager made purchasing the vehicle an effortless and pleasant experience.
03 April 2025
everything well organised
03 April 2025
Great service from start to finish and handover also very informative and professional.
03 April 2025
Barry is extremely helpful, mindful and accommodating. The whole experience was stress free from beginning to end.
02 April 2025
I received excellent service when purchasing my new car
22 March 2025
Excellent customer service
20 March 2025
Mia was brilliant at the handover. She went through every function of the car and made it really clear what each button on the touchscreen did.
12 March 2025
Great personal service from Alisdair Lawson.
10 March 2025
Everything went very smoothly from ordering to delivery
07 March 2025
Staff were at all times helpful snd courteous
06 March 2025
The staff are very helpful and look after you
06 March 2025
Very satisfied. The staff were knowledgeable and helpful throughout.
05 March 2025
Again, the salesman I was dealing with was extremely helpful and keeping me upto date with the build of my car.
05 March 2025
I new what I wanted and the dealership sourced the car I wanted at an excellent price. All the documentation was signed remotely which was a new innovation which I appreciated, especially not living near the dealership.
28 May 2025
The after-sales service staff is often unreachable and does not respond promptly after leaving a message.
27 May 2025
Good service
27 May 2025
As above
27 May 2025
Although this was for an MOT there was more suggestions that I should have additional services that were not necessary.
25 May 2025
Job completed, payment made on line, Douglas park issued receipt through email however at collection receptionist couldn't confirm the payment, went round and round trying to confirm it, I showed her my receipt but won't believe it felt humiliated.
25 May 2025
Very satisfied. Friendly helpful staff eg battery charged while car in for MOT and valeted prior to pick up.
22 May 2025
My service agent Jenna was very helpful and the video by the service technician gave me a great overview of the vehicle's condition underneath.
20 May 2025
Great friendly service with great communication
20 May 2025
Pay so much attention to their clients
20 May 2025
Easy to book and book in and easy to collect and pay nothing more than that staff are professional and polite
19 May 2025
I bought my service package with my car. The service was easily booked and completed. Staff were all professional, helpful and polite.
19 May 2025
Attentive staff
19 May 2025
Staff very helpful and courteous
18 May 2025
Service really went above and beyond for me this time my car was unusable due to an adblue fault even though the were really busy Stevie from service squeezed my car in and I had it back repaired and valeted within just 24hrs outstanding service
17 May 2025
Good customer service and kept informed throughout the works being carried out
15 May 2025
Job was completed in a good time frame and kept up to date
14 May 2025
Everything completed as requested.
13 May 2025
It was very good and I'd like to make special mention to Eilidh (not sure of spelling) for the addition of a small gift for my grandson- it truly was much appreciated and enhanced an otherwise excellent experience
13 May 2025
Professional
13 May 2025
Completely satisfied as everything I needed done got done, and everything was also explained to me very well.
12 May 2025
Jenna was extremely helpful, even when I was becoming impatient and concerned about Parks not having a new tyre in stock, she reassured me and went above and beyond to get a tyre in super fast time and had it fitted and the car returned to me on time
12 May 2025
Easy to deal with.
12 May 2025
I was very disappointed when my car was returned. It was a heavy bill and my car has not been washed. It has oily hand marks on the body work. However on contacting BMW they offered to collect and valet it but I could not spare the time.
11 May 2025
This particular service I was completely satisfied. Cara knew I was waiting and had my car serviced, washed and hoovered and ready for me in under 2 hours. Thank you very much Cara
11 May 2025
See previous answers.
10 May 2025
Reception process and everything explained
09 May 2025
The whole package was customer focused
07 May 2025
See above
06 May 2025
the tyre pressure was not checked - car could be cleaned better
05 May 2025
As above. Car was washed and hoovered to an excellent standard. Really went above and beyond so if you could pass on a genuine thanks to those involved it would be much appreciated.
05 May 2025
Good
03 May 2025
Never have an issue. Excellent communications. Polite and professional staff.
03 May 2025
No issues
03 May 2025
Nothing ever a problem
01 May 2025
Very satisfied, Jenna kept me constantly updated so I knew what was happening at all time could not ask for better service.
30 April 2025
First of all they have someone to answer and direct your call - such a welcoming approach and service in today's age. Plus all other parts of the business is second to none simply.
29 April 2025
Great service providing video of health check and a clean as well as
28 April 2025
Comms were good and service was good/great. No complaints.
28 April 2025
Everything went smoothly from the first phone call. The courtesy car was amazing and I was happy with the health check given on my own car
28 April 2025
Excellent. Informed Shen car was ready instead of having to chase info.
28 April 2025
The customer service from Jenna was excellent
27 April 2025
Lindsey in service desk was friendly and efficient and kept me up to date on the progress of my car. Never had a bad experience at this branch.
25 April 2025
I was given a 2 hour waiting appointment when I booked and my car was ready and cleaned within the time given and the informative video is good
25 April 2025
All staff veey helpful.
24 April 2025
Staff were all very polite and friendly, and the showroom is a nice environment to be in
24 April 2025
Been dealing with DP Hamilton for a few years now...never disappointed
23 April 2025
Always excellent
23 April 2025
Kept informed
23 April 2025
Great customer experience, would highly recommend Douglas Park Hamilton to family and friends.
23 April 2025
Excellent service. Collected my car from my own home. Loved the video that was shared for the checks and call to keep me updated with progress and final payment. Car then Delivered to my home. An Amazing service!
22 April 2025
Great customer service from Ellie and Arron as always
20 April 2025
As always great service from start to finish
20 April 2025
Good communication and completed the work satisfactory
19 April 2025
I was treated very well and let up to date from receptionist who I have sadly forgotten her name. She was helpful and polite.
17 April 2025
Service team resolved issues quickly through parts ordering , installation and test which enabled my car to be turned around in under 48 hours .
16 April 2025
Staff there polite friendly and efficient. I have always found them very helpful.
16 April 2025
Prompt service Excellent customer care
16 April 2025
Fault still remains, still awaiting a call from Service Manager since Friday 11/4/25 at around 4pm
16 April 2025
Ver helpful
16 April 2025
Work done to a high standard
15 April 2025
I have been dealing with this branch for many years and was surprised to see that the staff at the centre have changed dramatically. There are not many of the staff remaining from my previous visit and I feel that the personal touch has disappeared.
15 April 2025
Repaired correctly
15 April 2025
Every part of the process was clear, easy to complete and expedited with civility and smiles
14 April 2025
Satisfied albeit car needs booked in again to fix
12 April 2025
Very poor service centre. I was told my car would be 2hrs for a tyre change and alignment, so I chose to wait. It took 4.5 hrs. That's just my issue on this occasion. If I hadn't already pre paid a service plan I would certainly not be back.
11 April 2025
Excellent service from the first phone call to leaving with the car. Thanks.
10 April 2025
Awful service my brakes are still making a noise
10 April 2025
Really satisfied with my new car. I have no complaints.
09 April 2025
Self explanatory
09 April 2025
Professional experience at check in. Jobs completed to my satisfaction and timescales offered for outstanding job needing completed
09 April 2025
Always can rely on Parks
09 April 2025
I am totally disappointed by poor quality BMW engineering.
08 April 2025
They provide fantastic service from start to finish
08 April 2025
Because of the delay from report of issue to time of fix.
07 April 2025
All of the interaction I had was clear and informative.
07 April 2025
Very organised ??
07 April 2025
Excellent customer relations by very welcoming and knowledgeable staff who fully explained both the work to be carried out and the process as well.
06 April 2025
Good service
06 April 2025
Fast, friendly and competent service provided
05 April 2025
Everything done as expected
04 April 2025
It appears that the servicing dept take a rigid approach to fault finding which seems to blind them to taking a common sense approach. This results in customers having to pay for unnecessary work. That said, the manager was reassuringly pragmatic.
04 April 2025
Efficient service
03 April 2025
Whilst the car was with Park Hamilton I was contacted regarding a small issue regarding my car. This issue was dealt with wile the car was with Park Hamilton. Car was collected when work was completed to my satisfaction.
02 April 2025
Excellent customer service
01 April 2025
Straight forward process
01 April 2025
Time (2.5 hrs) taken for winter to summer wheel changeover unacceptable after booking appointment time.
01 April 2025
I was disgusted with the customer service at Douglas Park. I am currently putting in a formal complaint. 1. I was not contacted at all to let me know anything about the car.
01 April 2025
Always keep you informed of progress
01 April 2025
All good
31 March 2025
as above
31 March 2025
Service completed on time and budget
30 March 2025
Again car was uplifted & returned in a timely manner.
30 March 2025
A different brand of tyre was put on my car, instead of replacing the tyre with the same one
30 March 2025
It was amazing, picked up the car, dropped it and gave some free goodies
28 March 2025
Checked in online as per the BMW email but still received a missed call and voicemail after doing so, to confirm. Phoned back and couldn't get through when I was going to ask to have the fault checked. On the morning; the advisor was great and
27 March 2025
Checks identified a nail in tyre which was good and it was repaired at reasonable cost. However the car returned with the valve dust cap missing. Annoying as it is not a basic standard dust cap.
26 March 2025
I really do not know what goes on in that place, can't work them out That's my I have traveled over 200 miles to Warrington to buy from halliwell jones For my last 3 cars , shocking when Douglas park is on my door step
26 March 2025
Always professional and courteous when visiting
26 March 2025
Found the automatic system confusing asking about various options, when simply wanted car's first service
25 March 2025
As is the norm with them, the experience could not have been easier or better.
24 March 2025
Pleasant staff at the service desk who kept me informed during the service and returned the car to me at the time requested.
24 March 2025
Kept up to date on how service was going
23 March 2025
Because they did what they were supposedto
23 March 2025
Everything went exactly to my expectation and requirements.
23 March 2025
Efficient and knowledgeable staff
23 March 2025
Helpful and professional
22 March 2025
Had no issues.
20 March 2025
Again excellent service
19 March 2025
No hard pushy salesman
18 March 2025
Kept updated on the status of my car and quick turnaround with the service
18 March 2025
Andi kept me updated. She explained X5 had to be held overnight due to a replacement windscreen washer reservoir being ordered and my car having to be held at garage for another night because return drivers unavailability. I was not inconvenienced.
17 March 2025
No complaints - they picked the car up and dropped it off effectively at my work.
17 March 2025
Service advisors and technicians are a credit to the company. Valeters also do a great job.
17 March 2025
Great service
17 March 2025
Friendly staff!
17 March 2025
Everything good
16 March 2025
The car i have came from a BMW dealer in Perth but obviously for servicing purposes as i stay in East Kilbride i wanted something close to hand and i heard that you were a good and trusted dealer. I have been very satisfied with the service.
16 March 2025
Was quick and efficient
16 March 2025
Car returned with two dust caps missing.
16 March 2025
Although my oil and microfilter service was carried out, other service items mentioned above were not completed.
15 March 2025
As above.
15 March 2025
Staff are amazing!
15 March 2025
Handling of warranty issue was excellent
14 March 2025
Always pleasant and easy to deal with. The services have all been competently carried out and in a timely manner.
14 March 2025
Fast and efficient
12 March 2025
Uncertainty over areas which had been serviced on car. Follow up from garage personnel assured me that work in question had been completed.
12 March 2025
everything done as it should be.
12 March 2025
Updated throughout
11 March 2025
Excellent customer service. Great communication and easy experience.
10 March 2025
Efficient and friendly staff
10 March 2025
I got two new tyres fitted however on board computer not recognising them not a huge problem but thought it would have been checked before leaving service department
09 March 2025
Satisfied
09 March 2025
Excellent service provided.
09 March 2025
Slow, car damaged and nobody told me. Now it need a repaired and that has been ignored by the garage despite me calling and emailing the garage
09 March 2025
Please see below
09 March 2025
The girl at the services called jenna was very attentive and kept me informed
09 March 2025
As above. Also ive been dealing with thus branch fir many years with different cars.
09 March 2025
Pretty happy but price quoted for brake disc replacement was way too high. Good price for replacement tyre though.
09 March 2025
Great customer care also got my car back fixed &valeted like showroom condition again thank you.Valeting team technicians too & service team managers.
08 March 2025
I tried to call Caragh for clarification on how my service and mot was. Only know that one of my tyres needing changed. I've called 3 times and she hasn't gotten back to me. Her colleague told me she emailed her to contact me. 2 weeks later no call.
08 March 2025
All work carried out to a high standard
08 March 2025
I'm confused as to how my car can alert me to a fault, this fault is the identified by a BMW roadside technician, confirming it to be a common fault, yet this garage can't find it. Baffling.
08 March 2025
The work carried out was great . Experience prior to the work not so good
07 March 2025
Professionally dealt with and answers for any questions
05 March 2025
Friendly, efficient service.Provided loaner vehicle
05 March 2025
Issue would have been better in booking via Zenith
05 March 2025
No attention paid to clean car interior.
04 March 2025
Over all service was good
04 March 2025
Very unsatisfactory service don't return calls quickly either
04 March 2025
Had no issues suited my needs
04 March 2025
good communication - very poor/difficult parking place and car uncleaned
04 March 2025
As above
28 May 2025
Taylor was very knowledgable and helpful throughout the entire trade in/buying process.