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Good customer service
first rate service at parks
Can't fault anything about the service given
Car was collected and returned timeously and in splendid condition.
I got what I ashed for. Price was a bit high.
Very pleasant and helpful staff. Also quality of workmanship.
No problems, great service
Kept myself up to date with what was happening with my car
Happy with my BMW Hamilton experience.
Car running well & was clean when picked up.
Everything was done efficiently.
The staff are always very friendly and helpful
It was ok
Thankfully Alastair was on hand to get a fair reduction in bill in view of above
Informative regarding the check over the car
No issues to report good all round I hope it can stay this way.
I'm not certain that the bonnet catch that was replaced as part of a recall, is working very well. Sometimes I can't open the bonnet.
Quick and easy service with good contact from the dealership.
I put my car into Parks Hamilton for an MOT ,which it passed ,but the garage phoned me to say my car needed a brake back plate at a cost of £109. I only had the car 8 months and was assured I was covered for everything by a years warranty !!
They make you feel like a valued customer and very friendly.
The car was collected,serviced and returned very quickly and no inconvenience to myself. I just got a nice clean car back a few hours later.
Again, service was good but expensive.
I go to Douglas park in Hamilton BMW for my services as I have a service pack with my car & because it is the nearest BMW place.If I was paying or buying a new car I would not go there as on at least 5 occasions I have encountered dishonesty & racism
They kept me informed all the way through the process. The staff are extremely professional and knowledgeable about the products.
Friendly staff who kept me informed with the progress of my car, didn't need to chase people up to find out when my car would be ready. Asked me what time I needed my car back and it was ready before the time I required it.
Everything done professionally and details well explained
efficient and on time
Always well looked after. Exactly what you would expect from a top quality BMW dealership.
Again due to customer service and the open and honest attitude.
Job was completed on time and my car was cleaned and ready for me.
Everything was made so easy and fully explained. Staff were very helpful and so friendly. Thank you so much
It all went very smoothly a great way experience
Find the servicing a bit over priced
Car had a recovery recall issue which BMW emergency had done diagnostic and found the AGR valve had to be replaced due to the recall issue. Hamilton never checked or fixed properly and car faulted 3 days later again
The staff were very polite, courteous and kept me up to date regularly through the day.
The car had been faultless since purchasing it until a window wouldn't close. spoke with Andy who allowed me to bring the car in immediately and that fault was corrected the next day. A separate fault regarding a noisy door seal hasn't been fixed
Great customer service
Staff nice enough and gave a lift to work
No hassle first class service - car pick up from home excellent
My car was in for a recall and also to fix a persistent problem with noisy brakes (2nd time it's been in). Break problem not rectified & noise is still terrible. It's embarrassing driving such a nice car that sounds 'like an old bus'.
My car was due a service which all seemed to go fine but i was also reporting a DAB radio issue for the 4th time having been told there was "no fault found" on 3 previous occasions. I even supplied video of the "obvious" fault occuring
Service staff kept me updated plus my car was very well cleaned.
I asked for my car not to be cleaned so that the paint wont be scratched. The lady that booked it in said she would put a note on it. Picked it up and it had been washed .
Hannah Johnston Service Advisor demonstrated a very good understanding of the vehicle recall process in terms of knowledge. Hannah was both professional and friendly making the experience a first class service.
I was kept informed of the progress of my car and what was wrong with it
Car went in for its first major service at 29,300 miles with no apparent faults. On picking up the car dashboard warning immediately displayed 'Transmission, engage parking brake to prevent car rolling' Parks didn't accept related to service!
All work done efficiently
Problem solved and got car back earlier than expected. However was charged for insurance for hire car and all I needed to do was bring in schedule which nobody explained to me. Just wasted the experience.
Very friendly helpful atmosphere where nothing is a bother.
Flawless booking system and text reminder regarding my appointment. Served promptly on arrival date and telephoned when job was completed. Handover was also dealt with in a similar manner. The staff were very attentive with me.
First class service from start to finish.
Good service, good communication. Overall pretty happy. I'd prefer if when it was getting washed, it got washed rather than sanded. Costs more than the service to get the swirl marks out.
Friendly staff, kept in touch through email & telephone letting us know what the issues were with the car & fixed it all within the day to be collected that evening.
I am usually very happy with the service from Parks.
very helpful and efficient. I've used them for about 12 years and wouldn't go anywhere else.
Prompt and helpful in all departments
This was a BMW recall visit and after waiting for nearly 3 hours I was told my car did not need any adjustments to it. I appreciate that the mechanic had to wait until the exhaust cooled but surely BMW should know which cars really need attention
Work was carried out quickly and I was notified in the time predicted
they are doing all they can but head office is taking forever to resolve my issues.
Did not have to wait long to book my car in. Staff remembered me from previous visits. Very helpful and accommodating.
Excellent customer service by the dealer staff.
The overall experience from when i took the car in to finish was perfect.
Again, the booking was smooth, arrival thro pick up on time and a valet for a bonus.
the reason I'm dissatisfied is I have a broken light cover that should have been replaced under warranty but was not as you deemed it my fault and I know for a fact that the light cover is faulty.
I felt diagnosis was expensive and took too long. Two days.
work was undertaken and completed on time
Overall very satisfied, although to date the car is under warranty. Might not be so happy when cost s down to me
Staff are really friendly and helpful. They keep you up to date on how long your car is going to be. Also video came through as I was sitting waiting telling me about any issue they found.
Fault on car was repaired in good time. Service staff were excellent. Car was cleaned and hoovered for my collection
Ticked all the boxes
Friendly and professional
They were able to take the car in within a few days of me receiving the recall letter from BMW, which was excellent. Staff were friendly and courteous and they offered to do a check on the car as well as a wash and vacuum which I declined.
I was looked after by Scott Gibb who I found to be helpful, polite and friendly. An asset to your company
Do to helpful staff
Courteous service reception and helpful service manager
Service carried out quickly and efficiently. Collect and delivery service very convenient
Staff always very professional,friendly,informative and generally makes a visit a very good customer experience.
Easy to book, prompt service on arrival, good explanations, Very knowledge and pleasant staff member (Natalie)
Scot the young guy seemed nice and normal
Went above and beyond to provide a great service
Asked for a price for an oil change and use would call me back never received that call !!!
Had to push for a like-for-like car on second repair, after a sub standard courtesy car was given first time. Fault took 2 repair attempts to fix, and I felt they could have made the repair more of a priority (my car sat 1.5days without any work)
Dropped off my car and curtesy car ready, services completed within 5 minutes.
Having to pay for insurance on courtesy car.
Excellent service! Staff couldn't have been more helpful.
Fantastic customer service and the attention to detail and knowledge from the team and the friendliness of staff when ever I am at the dealership
My Sales Executive, Mark Brown was simply fantastic to deal with - calm, knowledgeable, informative and spot on with his ongoing communication. His wider product knowledge around the administrative aspect of car purchase is a reassuring asset.
Sales Executive, Danny Ferguson, was extremely thorough, professional and helpful throughout the purchase process as he has been through many years of dealing with him. At handover, Product Genius Simon was very helpful and knowledgable.
Very satisfactory indeed
Danny at Hamilton branch has been so helpful over recent years in arranging new vehicles for myself and my wife. More satisfied than visits to other dealers. All staff there have always been friendly and spend time with us to assist.
I honestly have nothing other than positive comments to pass on. Any phone call or query to the dealership pre or post purchase of the car was treated efficiently and I had a very positive customer experience.
Car was ready and presented extremely well
This is the second car I have bought from Jonathan. He was very good to deal with getting me the best price. Simon was very patient with us setting up my new vehicle and explaining how everything works
From start to finish, the sales executive (George Anderson) provided a first class service.
Salesman was very thorough
Excellent deal Excellent Salesperson Excellent BMW Genuis Excellent handover- made to feel special! Flowers
Simon was very patient and took time to show what the car can do and give me the confidence to use the different options.
Greg not only sourced the car I was looking for he had the car delivered within one week.
Kept upto date and delivered before expected date
Park's were very attentive and looked after everything from order to handover very effectively and efficiently.