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ABOUT Douglas Park Hamilton.

Find out more about what we do and our team.

Meet the team

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David McBennett

Head of Business
  • Years at the dealership 9
  • Years in the industry 17
  • Department Sales
  • Hobbies Snowboarding & golf

Chris Holton

General Sales Manager
  • Years at the dealership 1
  • Years in the industry 21
  • Department Sales
  • Hobbies Golf & football

David Johnstone

Used Car Sales Manager
  • Years at the dealership 9
  • Years in the industry 29
  • Department Sales
  • Hobbies Golf & cooking

Barry Milne

Local Business Development Manager
  • Years at the dealership 4
  • Years in the industry 19
  • Department Corporate
  • Hobbies Golf

Stewart Balneaves

Business Manager
  • Years at the dealership 2 Years
  • Years in the industry 16 Years
  • Department Sales
  • Hobbies Golf & walking

Robert Dickson

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Golf

Mark Brown

Sales Executive
  • Years at the dealership 9
  • Years in the industry 9
  • Department Sales
  • Hobbies Health & fitness & music

Grant O'Conner

Sales Executive
  • Years at the dealership 2
  • Years in the industry 28
  • Department Sales
  • Hobbies Golf & motorsport

George Anderson

Sales Executive
  • Years at the dealership 2
  • Years in the industry 20
  • Department Sales
  • Hobbies Football

Danny Ferguson

Sales Executive
  • Years at the dealership 16
  • Years in the industry 22
  • Department Sales
  • Hobbies Travel

Neil Matheson

Rental Manager
  • Years at the dealership 13
  • Years in the industry 18
  • Department Sales
  • Hobbies Football, guitar & family

Paul Henderson

Sales Executive
  • Years at the dealership 19
  • Years in the industry 22
  • Department Sales
  • Hobbies Family

Michael Yorkston

Trainee Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Motorsport & cars

Simon Lamond

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Golf, photography & cars

Johnathan White

Sales Executive
  • Years at the dealership 3.5
  • Years in the industry 15
  • Department Sales
  • Hobbies Football

Alisdair Lawson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 15
  • Department Sales
  • Hobbies Rugby

Ann-Marie Glancy

Retention Manager/trainer
  • Years at the dealership 3
  • Years in the industry 30
  • Department Sales
  • Hobbies Socialising & family

Robert McCubbin

Warranty Admin
  • Years at the dealership 2
  • Years in the industry 6
  • Department Warranty
  • Hobbies Fishing, motorsport & Music

Brian Shirlaw

Aftersales Manager
  • Years at the dealership 5
  • Years in the industry 25
  • Department Sales
  • Hobbies Family & sports

Fraser Murdoch

Workshop Controller
  • Years at the dealership 6
  • Years in the industry 15
  • Department Service
  • Hobbies Bowls & golf

Liz McNally

Receptionist
  • Years at the dealership 11
  • Years in the industry 11
  • Department Reception
  • Hobbies Walking & family

Martin Seggie

Parts Manager
  • Years at the dealership 16
  • Years in the industry 25
  • Department Parts
  • Hobbies Football

John Knotts

Parts Supervisor
  • Years at the dealership 5
  • Years in the industry 13
  • Department Parts
  • Hobbies Football, cycling & football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good customer service

Service

first rate service at parks

Service

Can't fault anything about the service given

Service

Pleasant

Service

Car was collected and returned timeously and in splendid condition.

Service

I got what I ashed for. Price was a bit high.

Service

Very pleasant and helpful staff. Also quality of workmanship.

Service

Painless experience

Service

No problems, great service

Service

Excellent Service

Service

Kept myself up to date with what was happening with my car

Service

Happy with my BMW Hamilton experience.

Service

Car running well & was clean when picked up.

Service

Everything was done efficiently.

Service

The staff are always very friendly and helpful

Service

It was ok

Service

Thankfully Alastair was on hand to get a fair reduction in bill in view of above

Service

Informative regarding the check over the car

Service

No issues to report good all round I hope it can stay this way.

Service

I'm not certain that the bonnet catch that was replaced as part of a recall, is working very well. Sometimes I can't open the bonnet.

Service

Quick and easy service with good contact from the dealership.

Service

I put my car into Parks Hamilton for an MOT ,which it passed ,but the garage phoned me to say my car needed a brake back plate at a cost of £109. I only had the car 8 months and was assured I was covered for everything by a years warranty !!

Service

Helpful

Service

They make you feel like a valued customer and very friendly.

Service

The car was collected,serviced and returned very quickly and no inconvenience to myself. I just got a nice clean car back a few hours later.

Service

Again, service was good but expensive.

Service

I go to Douglas park in Hamilton BMW for my services as I have a service pack with my car & because it is the nearest BMW place.If I was paying or buying a new car I would not go there as on at least 5 occasions I have encountered dishonesty & racism

Service

They kept me informed all the way through the process. The staff are extremely professional and knowledgeable about the products.

Service

Friendly staff who kept me informed with the progress of my car, didn't need to chase people up to find out when my car would be ready. Asked me what time I needed my car back and it was ready before the time I required it.

Service

Everything done professionally and details well explained

Service

efficient and on time

Service

Always well looked after. Exactly what you would expect from a top quality BMW dealership.

Service

Totally satisfied

Service

Again due to customer service and the open and honest attitude.

Service

Job was completed on time and my car was cleaned and ready for me.

Service

Everything was made so easy and fully explained. Staff were very helpful and so friendly. Thank you so much

Service

It all went very smoothly a great way experience

Service

Find the servicing a bit over priced

Service

Excellent

Service

Car had a recovery recall issue which BMW emergency had done diagnostic and found the AGR valve had to be replaced due to the recall issue. Hamilton never checked or fixed properly and car faulted 3 days later again

Service

The staff were very polite, courteous and kept me up to date regularly through the day.

Service

The car had been faultless since purchasing it until a window wouldn't close. spoke with Andy who allowed me to bring the car in immediately and that fault was corrected the next day. A separate fault regarding a noisy door seal hasn't been fixed

Service

Great customer service

Service

Staff nice enough and gave a lift to work

Service

No hassle first class service - car pick up from home excellent

Service

My car was in for a recall and also to fix a persistent problem with noisy brakes (2nd time it's been in). Break problem not rectified & noise is still terrible. It's embarrassing driving such a nice car that sounds 'like an old bus'.

Service

My car was due a service which all seemed to go fine but i was also reporting a DAB radio issue for the 4th time having been told there was "no fault found" on 3 previous occasions. I even supplied video of the "obvious" fault occuring

Service

Service staff kept me updated plus my car was very well cleaned.

Service

I asked for my car not to be cleaned so that the paint wont be scratched. The lady that booked it in said she would put a note on it. Picked it up and it had been washed .

Service

Hannah Johnston Service Advisor demonstrated a very good understanding of the vehicle recall process in terms of knowledge. Hannah was both professional and friendly making the experience a first class service.

Service

I was kept informed of the progress of my car and what was wrong with it

Service

Car went in for its first major service at 29,300 miles with no apparent faults. On picking up the car dashboard warning immediately displayed 'Transmission, engage parking brake to prevent car rolling' Parks didn't accept related to service!

Service

All work done efficiently

Service

Problem solved and got car back earlier than expected. However was charged for insurance for hire car and all I needed to do was bring in schedule which nobody explained to me. Just wasted the experience.

Service

Very friendly helpful atmosphere where nothing is a bother.

Service

Flawless booking system and text reminder regarding my appointment. Served promptly on arrival date and telephoned when job was completed. Handover was also dealt with in a similar manner. The staff were very attentive with me.

Service

First class service from start to finish.

Service

Good service, good communication. Overall pretty happy. I'd prefer if when it was getting washed, it got washed rather than sanded. Costs more than the service to get the swirl marks out.

Service

Friendly staff, kept in touch through email & telephone letting us know what the issues were with the car & fixed it all within the day to be collected that evening.

Service

I am usually very happy with the service from Parks.

Service

very helpful and efficient. I've used them for about 12 years and wouldn't go anywhere else.

Service

Prompt and helpful in all departments

Service

This was a BMW recall visit and after waiting for nearly 3 hours I was told my car did not need any adjustments to it. I appreciate that the mechanic had to wait until the exhaust cooled but surely BMW should know which cars really need attention

Service

Work was carried out quickly and I was notified in the time predicted

Service

they are doing all they can but head office is taking forever to resolve my issues.

Service

Did not have to wait long to book my car in. Staff remembered me from previous visits. Very helpful and accommodating.

Service

Excellent customer service by the dealer staff.

Service

The overall experience from when i took the car in to finish was perfect.

Service

Again, the booking was smooth, arrival thro pick up on time and a valet for a bonus.

Service

the reason I'm dissatisfied is I have a broken light cover that should have been replaced under warranty but was not as you deemed it my fault and I know for a fact that the light cover is faulty.

Service

I felt diagnosis was expensive and took too long. Two days.

Service

work was undertaken and completed on time

Service

Overall very satisfied, although to date the car is under warranty. Might not be so happy when cost s down to me

Service

Staff are really friendly and helpful. They keep you up to date on how long your car is going to be. Also video came through as I was sitting waiting telling me about any issue they found.

Service

Fault on car was repaired in good time. Service staff were excellent. Car was cleaned and hoovered for my collection

Service

Ticked all the boxes

Service

Friendly and professional

Service

They were able to take the car in within a few days of me receiving the recall letter from BMW, which was excellent. Staff were friendly and courteous and they offered to do a check on the car as well as a wash and vacuum which I declined.

Service

I was looked after by Scott Gibb who I found to be helpful, polite and friendly. An asset to your company

Service

Do to helpful staff

Service

Courteous service reception and helpful service manager

Service

Service carried out quickly and efficiently. Collect and delivery service very convenient

Service

Staff always very professional,friendly,informative and generally makes a visit a very good customer experience.

Service

Easy to book, prompt service on arrival, good explanations, Very knowledge and pleasant staff member (Natalie)

Service

Scot the young guy seemed nice and normal

Service

Went above and beyond to provide a great service

Service

Asked for a price for an oil change and use would call me back never received that call !!!

Service

Had to push for a like-for-like car on second repair, after a sub standard courtesy car was given first time. Fault took 2 repair attempts to fix, and I felt they could have made the repair more of a priority (my car sat 1.5days without any work)

Service

Dropped off my car and curtesy car ready, services completed within 5 minutes.

Service

Having to pay for insurance on courtesy car.

Service

Excellent service! Staff couldn't have been more helpful.

Service

Fantastic customer service and the attention to detail and knowledge from the team and the friendliness of staff when ever I am at the dealership

Service

My Sales Executive, Mark Brown was simply fantastic to deal with - calm, knowledgeable, informative and spot on with his ongoing communication. His wider product knowledge around the administrative aspect of car purchase is a reassuring asset.

Sales

Sales Executive, Danny Ferguson, was extremely thorough, professional and helpful throughout the purchase process as he has been through many years of dealing with him. At handover, Product Genius Simon was very helpful and knowledgable.

Sales

Very satisfactory indeed

Sales

Danny at Hamilton branch has been so helpful over recent years in arranging new vehicles for myself and my wife. More satisfied than visits to other dealers. All staff there have always been friendly and spend time with us to assist.

Sales

I honestly have nothing other than positive comments to pass on. Any phone call or query to the dealership pre or post purchase of the car was treated efficiently and I had a very positive customer experience.

Sales

Car was ready and presented extremely well

Sales

This is the second car I have bought from Jonathan. He was very good to deal with getting me the best price. Simon was very patient with us setting up my new vehicle and explaining how everything works

Sales

From start to finish, the sales executive (George Anderson) provided a first class service.

Sales

Salesman was very thorough

Sales

Excellent deal Excellent Salesperson Excellent BMW Genuis Excellent handover- made to feel special! Flowers

Sales

Simon was very patient and took time to show what the car can do and give me the confidence to use the different options.

Sales

Greg not only sourced the car I was looking for he had the car delivered within one week.

Sales

Kept upto date and delivered before expected date

Sales

Park's were very attentive and looked after everything from order to handover very effectively and efficiently.