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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
545 ratings and 269 comments received in the last 90 days.
11 December 2024
Amazing customer service make you feel so welcome.
10 December 2024
agent knowledgeable
09 December 2024
Excellent customer service.
05 December 2024
Great service by sales staff
04 December 2024
Happy with the service
04 December 2024
Car is great, upgrade from last BMW 1 series and loving the comfort & drive
28 November 2024
Completely satisfied with service from the start and wee love our new car.
25 November 2024
Salesman never let me down
23 November 2024
Paul whom I dealt with was excellent from start to finish. Kept me up to date with what what happened throughout.
22 November 2024
The Salesman did everything they could for me
14 November 2024
Very helpful & explained any questions needed answered.
04 November 2024
N/A
04 November 2024
Was made to feel special also no pressure from the sales person was an enjoyable experience
01 November 2024
I am very pleased with my overall experience with purchasing a new bmw electric car
26 October 2024
Very happy with everything.
18 October 2024
Excellent centre, attentive, helpful, and courteous staff, good working relationship with sales staff.
17 October 2024
Really pleased with the delivery of my car , under raps in the showroom. Unveiling superb. Thanks Alistar.
16 October 2024
We have been dealing with this dealership for the past 14 years, excellent to deal with, wouldn't go anywhere else. In my experience the staff are all lovely and friendly, receptionist sales and the service department are always happy to help
12 October 2024
It only took a few months from start to finish. From the purchase to the delivery.
07 October 2024
Couldn't do enough to help with the buying process
03 October 2024
Outstanding
03 October 2024
I had to give exact date needed car all went to plan with no stress
02 October 2024
It was a lovely touch to have my new car unveiled to me in the handover bay
26 September 2024
All went to plan, if not quicker. Honestly and transparency is important.
26 September 2024
Nice coffee and welcome
22 September 2024
Really pleased with my new car. Good guidance and not pressurised to buy
13 December 2024
Sorted out challenges quickly and professionally
12 December 2024
Service advisers were extremely helpful in providing a well documented overview on all service aspects relating to my car. Particular thanks goes to Laura Connelly for taking time to demonstrate the BMW App - much appreciated.
12 December 2024
This is my first experience of a drop off and wait service. This was done in an efficient manner and my car was ready within two hours
11 December 2024
All good
11 December 2024
All tasks completed.
10 December 2024
Always go out their way regarding customer service
10 December 2024
Swapping tyres for Winter went smoothly and swiftly.
09 December 2024
The service experience is good, lack of courtesy cars does let things down a little if you don't book months in advance
09 December 2024
My wife is bedridden and cannot be left alone, BMW offered to pick up car and return it when I explained the situation..
09 December 2024
Extremely poor service. Car was cleaned whilst service carried out. Footwell carpet was soaked with water. This time of year with cold temperatures too a long time to dry. Hoping no long lasting damage caused.
07 December 2024
Everything went as expected
06 December 2024
I didn't use the Hamilton branch it was Stirling.
06 December 2024
Vehicle was at BMW at 0800 but was Not ready till late afternoon
06 December 2024
Car got damaged when in for service
06 December 2024
Start to finish spot on
06 December 2024
I was disappointed to be charged an additional £130 for an air conditioning change. The online check in did not make it clear this was in ADDITION to the service. I felt this should have been followed up.
04 December 2024
Quick turnaround and friendly staff.
04 December 2024
Front staff impeccable / Service staff unknown and unseen
04 December 2024
Excellent service and attentiveness from both Chris Holton and product specialists
04 December 2024
Very simple process
04 December 2024
Fixed the problem with no issues, always return calls in a timely manner and the collection and delivery service is great
04 December 2024
Very quick and efficient between dropping the car off and driving away with the courtesy car. As well as coming back, always offered some refreshments if there has been any wait times.
03 December 2024
Very polite courtesy service. Excellent communication
03 December 2024
Laura was helpful and friendly
03 December 2024
Nothing to complain about
02 December 2024
I loved the video of carrying out the checks. I felt the car was in good hands.
02 December 2024
Service advisors went out of their way to accommodate our request to have the 2 cars dealt with in one day
02 December 2024
.
02 December 2024
Staff were very helpful with my queries.
02 December 2024
Very helpful
02 December 2024
Highlighted a couple of things needing attention
02 December 2024
Took out service plan during initial purchase. At each service I had issues regarding loan car, length of time service took. Left waiting for 1 hour in showroom to pick up my vehicle after agreeing pick up time. Told bill was £500 instead of £54 MOT.
02 December 2024
Good service but getting concerned about the frequency of recalls.this was a new safety issue obviously .
29 November 2024
Good service
29 November 2024
I've given this rating because I was kept updated throughout the service and a video was provided detailing anything that needs looked at.
28 November 2024
Warm welcome at the dealership dealt with all aspects of service professionally
28 November 2024
Satisfied. I never give 5/5 or 10/10 unless service is excellent. Quite expensive servicing car nowadays.
27 November 2024
good service
27 November 2024
Problem resolved
27 November 2024
Car is running great after the service
26 November 2024
Received health check video of car, however no communication on video, so wasn't aware of any issues until I received a phone call.
26 November 2024
-
26 November 2024
recall completed and car washed (mostly) and hoovered as well
26 November 2024
Staff are so friendly and nice especially Lauren
25 November 2024
Professional and slick but expensive
25 November 2024
Aaron looked after me and was able to manage the repair to my car and submit my warranty claim to warranty wise on my behalf.
25 November 2024
Staff could not have been any more helpful in dealing with my problem
24 November 2024
The service I experienced at Douglas Park is exactly that which I would expect from BMW. Everything from booking in, to the courtesy car and the subsequent repair was top quality. I wish I had bought the car from them in the first place.
24 November 2024
Big changes since I was last at your showroom. Greeted on arriving and directed to car booking in area.Good changes here,very quick in and out. All staff who I dealt with were courteous ,polite and proffesional.
24 November 2024
The warranty work was done, the sensors were replaced. One of the sensors should have lasted until at least 100000 miles, my car has 6000 miles on the clock.
24 November 2024
Proactive and responsive to my time requirements
23 November 2024
A great price for excellent work
23 November 2024
Parks always look after me very well and keep me full informed on what's happening.
23 November 2024
Very again looked after me from start to finish
22 November 2024
Quick and easy check in, job done quickly and in time
22 November 2024
Was as expected minus the issue below which i have had to place there due to the low character count here. Which feels by design.
21 November 2024
As Douglas Park had my car for 3 months, a courtesy call just to update on the progress of parts arrival etc would have been appreciated. Having to stick £40 fuel in every other day rather than fill the tank every week because of unknowns
21 November 2024
Had to repeat booking details and instructions too often.
21 November 2024
Very well done
20 November 2024
The Parks staff were helpful but I was disappointed when I got the car back after work that was required. I had to get a new tire fitted and the drivers inside door handle is very dirty and oily. I expected the tire fitter to wear gloves.
20 November 2024
Completely satisfied
20 November 2024
Had no complaints.
19 November 2024
No hassle service
18 November 2024
Great service from everyone and work completed quickly.
18 November 2024
The staff at Parks are always helpful
18 November 2024
Excellent services great facilities and are always met with a very friendly and professional staff first class
18 November 2024
Service girls amazing just want my wing mirror fixed
18 November 2024
Good updates and communication when car was being fixed.
18 November 2024
No reason to give any less
18 November 2024
Vehicle was returned apparently valeted however there was oil marks within the vehicle clearly from the dirty hands of those completing the work. Service light/button not updated
18 November 2024
All work required was done quickly and effectively.
18 November 2024
I was told one thing then another countless times and no one felt the need to rectify issues until they were spoken to by myself and another individual
18 November 2024
Great service!
18 November 2024
Did great job and in a quick time
18 November 2024
No fuss, well organised
18 November 2024
Poor? Car developed issues after repair and had to take it back. Further issues also now seem to have occurred and will need take care of back to investigate.
18 November 2024
Very satisfied.
18 November 2024
The staff were excellent. My car was serviced very quickly
18 November 2024
Scott Dalgleish was very helpful and kept me up to date and informed.
18 November 2024
Hassle free
18 November 2024
It was great. Done when I asked and what I asked for
18 November 2024
Easy to drop off and pick up
18 November 2024
Phone calls . information given precise and helpful
18 November 2024
Couldn't fault BMW in anyway
18 November 2024
It is always a great experience at Douglas Park.
18 November 2024
Minor completion error required return of vehicle for engine management reset?
17 November 2024
Easy book in and car returned fixed next day
17 November 2024
Ease of access, service completed
15 November 2024
Great service and very efficient
15 November 2024
Friendly professional service from start to finish
14 November 2024
The service recall was carried out professionally and on time. Scott the service advisor answered and provided requested future service costs at the point of car collection.- thankyou most helpful.
14 November 2024
Staff are professional, attentive and no issues with work carried out.
13 November 2024
Issue was resolved. Quicker than expected.
13 November 2024
Same again staff friendly and super efficient
12 November 2024
Alway first class
12 November 2024
Simple to drop off and collect car
12 November 2024
Again, waiting list times for courtesy car is ridiculous.
12 November 2024
Received all the information I required as and when it was relevant
12 November 2024
Always a great service from your employees
11 November 2024
The staff and mechanic know their jobs, must get really good training.
11 November 2024
Accommodated my wishes re timing and waiting for vehicle.
10 November 2024
Good communication, cleaned car for free.
10 November 2024
Everyone I met was efficient and polite.
10 November 2024
Always first class service, Laura working in the Service Department always very helpful especially in finding a suitable date for service
10 November 2024
Everything that needed done got done .
09 November 2024
Excellent service and communication
07 November 2024
Staff were excellent
07 November 2024
Recently moved to area and changed my preferred garage. Easy to book an appointment, check in good and work completed quickly.
06 November 2024
Very good at giving you a courtesy vehicle, whilst your own vehicle in for services etc
06 November 2024
Excellent as always
06 November 2024
Scope of work clearly explained & vehicle returned clean & tidy. Service completed on timely basis & service team friendly & efficient.
05 November 2024
My car went in and within a couple of hours I had already had a video to say what needed done. I dealt with Laura and she was amazing throughout. She was professional, friendly and very helpful.
05 November 2024
All issues resolved competently
05 November 2024
Taylor and Mia were great explaining the "techi "to me. As I am of an older generation this was most helpful.
05 November 2024
Got and appointment quick, they dealt with my issue efficiently and gave me updates
04 November 2024
Very professional
04 November 2024
Know the best work will be done and care taken.
03 November 2024
Good communication
03 November 2024
The car was repaired and washed and all seems to be good
02 November 2024
Quick check in, easy to drop off my car and keys and was given an instructive video on what was done. Car was ready by end of the day shift
02 November 2024
Completed the work within a short time, excellent service
02 November 2024
No issues and everything was smooth
31 October 2024
Fixed the problem related to a sensor sooting up. It I don't think this is an issue that should be expected on a low mileage car driven normally in mixed driving.
31 October 2024
Friendly staff
31 October 2024
service carried out efficiently
31 October 2024
No phone call informing car ready and paperwork retrieval delay once arrived. Although received video mid- morning, car not ready for collection until 5pm
31 October 2024
Satisfied my car is being serviced by B M W trained staff
31 October 2024
Fast and professional
31 October 2024
Staff were efficient, friendly and kept us informed throughout.
30 October 2024
I can't complain about anything regarding bmw
30 October 2024
Great service and automated booking in process is a very efficient development in service provision. Member of Staff (Kimberly) when vehicle picked was extremely pleasant and efficient.
29 October 2024
When I booked the car in by phone I was quoted £117 for a brake fluid change. When I queried if this included the discount for the car being over 3 years old, it was amended to £88 (should not need to ask). Final bill was was £78. Pricing not clear.
29 October 2024
Car was repaired promptly and efficiently. Picked up freshly washed.
29 October 2024
First class service
28 October 2024
The service experience at Parks is a pleasant experience. Scott who I was dealing with was very professional and friendly..
28 October 2024
were able to provide courtesy car without issues and service experience well organised
28 October 2024
No apology. No feedback on issue from staff.
28 October 2024
I was informed that the vehicle would be washed and hoovered. The vehicle was not washed, and appeared to be simply sprayed with water.
28 October 2024
Excellent service
28 October 2024
Douglas Park just get it. Every time you walk in, their friendliness and professionalism is exceptional and it's always immaculate. Laura Connelly looked after me and what a lovely young lady. Beautifully presented and I left feeling valued.
27 October 2024
Minor issues raised due to a problem with systems over the weekend when my service was carried out. All totally rectified by service manager Aaron first thing Monday morning.
26 October 2024
Given timed choice of mot appointments chose 10.30 .left at 13.10 not nearly good enough as I was only person waiting while several cars went in front of me .
26 October 2024
As a family we have bought several vehicles through this company .. always professional, easy to talk to and offer excellent deals
26 October 2024
Punctual and efficient
26 October 2024
Not offered a waiting slot which would have been great, not given the option on booking over phone but told about it on arrival. Customer service attitude was very matter of fact, no empathy. Car was on service plan, unable to print a statement.
25 October 2024
Helpful staff pleasant all round
25 October 2024
Always diligent with their work
25 October 2024
For a premium dealer I bought the communication between me and the dealer could have been better.
24 October 2024
Quick checkin as all the paperwork was prepared ahead of visit. Efficient and easy.
24 October 2024
Quick, efficient, communication good
24 October 2024
Everything was done in due time and was punctual. Courtesy gift was given and it is appreciated.
23 October 2024
After a mix of with an order I had placed Aaron managed to sort it within a day and communicated very well with myself regarding the order being placed and when delivery had taken place for me to collect.
23 October 2024
Easy to book, a good customer waiting experience and they completed the work in a timely manner.
22 October 2024
Everything was explained on the video
21 October 2024
Service at Douglas Park was great. BMW scheduled the time, and i managed to confirm my booking in the days prior to my appointment via Douglas Park registration system. Staff were pleasant and explained how long it would take.
21 October 2024
Good customer service
21 October 2024
Very helpful
20 October 2024
Great work
20 October 2024
Good customer service. Provided loaner vehicle
20 October 2024
Welcoming & attentive to my needs
20 October 2024
Explaining everything and calling to ask and confirm
20 October 2024
All went well apart from serice record not being loaded on to car and need to return to garage to have service recorded car computer. Can this not be done without a revisit?
20 October 2024
polite etc
19 October 2024
Great communication and general helpfulness
17 October 2024
Very helpful
17 October 2024
Absolutely no issues during the booking, servicing , drop off or pick up.
16 October 2024
Staff are friendly and very accommodating.
15 October 2024
Great service
15 October 2024
quick easy booking and good service, pick up was efficient and Naomi very pleasant to deal with
14 October 2024
Organised - Keep me up to date Exceptional circumstances today Very sudden death of a well loved 'young' salesman in the branch. Everyone professional in the branch but recognising sadness of well known customers
14 October 2024
All jobs requested were done efficiently
14 October 2024
Undertook extensive mechanical work very quickly and kept me updated throughout.
13 October 2024
Easy to park. In and out
13 October 2024
No compromise with my issues when on the phone I was told a mechanic would come out to look at my window but this never materialised
13 October 2024
Good communications and service.
13 October 2024
This time the experience was faultless and the follow up was excellent
13 October 2024
Good communication about recall issue. Efficient check-in. Good communication about completion and pick up.
13 October 2024
From the moment I walked into the showroom , I was greeted and directed to the area to hand my keys over for my car to have the work done. Aaron was very helpful and friendly. I received a call to advise me that my car was ready for collection
13 October 2024
They were able to collect my car & return it to me. I also received the video explaining what was happening to my car. My car was also washed which I appreciated.
12 October 2024
All warranty work was carried out in the stated time
12 October 2024
Pleasant staff fast turn around of car
12 October 2024
All work completed on time
11 October 2024
Excellent customer Service all round
11 October 2024
I was advised they'd need my car for 2 days and I got it back in that time.
11 October 2024
My original email query was answered promptly and car booked in. On the day dealt with efficiently when dropping off and collecting car.
11 October 2024
For the reasons stated above
10 October 2024
Great service form Alisdair. We've visited a few other bmw branches in Edinburgh but Douglas park went over and above to help us out. Extremely professional and best service from BMW branch. As I had to bring my baby, everything was handled quickly
10 October 2024
Always receive excellent customer care
10 October 2024
Service desk helpful and no hassle
10 October 2024
Everything was really very good. Only one slight criticism might be the complimentary car wash and vac. The wash was okay but some dust and debris left mostly around the drivers pedals from the vac which was slightly disappointing.
10 October 2024
When trying to book car in for service was told advisors were busy and would call back which never happened 2 phone calls later just to get to speak to someone and the day we got car back the washer level light came on so had to refill myself
10 October 2024
After getting egr cooler fitted I picked car up EML was on I drove 500yds with car engine surging and in limp mode. I phoned back to bmw and told them what was happening I was told that it had nothing to do with them and it was my problem
09 October 2024
Very satisfied. Was kept informed every step of the service process.
08 October 2024
Staff were friendly
07 October 2024
Pleasant experience
07 October 2024
Came back to a beautifully cleaned car. Fast payment and back to work .
06 October 2024
Any warranty & recalls were were quickly attended to
05 October 2024
Very happy
05 October 2024
The staff are professional, efficient and friendly. It's a pleasure going to the Hamilton branch. My car was really well looked after and I always feel safe driving away after my service as I know it's been in good hands.
05 October 2024
Nothing is ever a problem. Good at managing my expectations
05 October 2024
Freindly service
04 October 2024
Laura was fantastic dealing with everything from start to finish.
04 October 2024
Good communication
04 October 2024
Delay in tyre change due to wrong tyre being ordered meant a longer wait in the centre but overall happy with the service
04 October 2024
Prompt service
04 October 2024
Easy to deal with
02 October 2024
Courteous, polite, friendly, and lived up to timing expectations.
02 October 2024
Good service
02 October 2024
Could relax and enjoy a tea, coffee or water whilst waiting for my car.
02 October 2024
Friendly and helpful staff
02 October 2024
Service could not have been better
01 October 2024
I lost my private reg on my last car change because the guy dealing with my motability car always done the change over for me that helped immensely. As it was a gift that my late mother .and girlfriend got me.No help as the staff member changed .
01 October 2024
We were looked after by Aaron and Scott, who were pleasant, helpful and knowledgeable. The car was returned to us well valeted and all work requested was carried out.
30 September 2024
First class from service advisor
30 September 2024
Form the outset I was kept informed with regular updates on how the service was going. Communication was excellent throughout.
30 September 2024
Stevie and Naomi were so kind to me and my mum when we arrived and made us feel safe. Graeme sorted me out with a car to get me home and then Neil kindly dropped my own car back off when fixed. The team were amazing and looked after us.
30 September 2024
Always very professional.
30 September 2024
Arrived to find that despite having a service plan calculated by BMW there was a shortfall in contributions. This seems to contradict the letter from BMW which states no on the day surprise costs.
30 September 2024
New service plan explained and discussed with myself
30 September 2024
Answer says it all
29 September 2024
I was happy with my experience. Only thing that let them down was they said my car would get valeted but only the mats were hoovered... This is unlike BMW Hamilton
29 September 2024
Great service
28 September 2024
Nothing tricky with the work being carried out on this occasion so difficult to give more constructive feedback.
28 September 2024
No issues with service.
27 September 2024
Always very friendly staff to deal with and treated well great , my husband and I been using BMW Douglas Park for a lot of years now .
27 September 2024
Although I elected to check in with a service advisor - online, I was still led to a screen, with irrelevant questions regarding the work e.g. did I want the oil level and AdBlue topped up. Mine is a petrol engined car booked in for an oil service.
25 September 2024
David was very knowledgable and could not have done anymore first class
25 September 2024
Well mannerd and helpful staff
24 September 2024
Special mention to service advisor laura connelly very polite and cheerful. Had small scratch on wing mirror laura took car and got sorted absolute brilliant
24 September 2024
Could not fault the service provided it was excellent
24 September 2024
Everyone I interacted with either in person or phone were more than helpful.
23 September 2024
Excellent. Car taken in very quickly. Staff very friendly. I was sent a video on servicing that will need done soon. I was also given some gifts when I picked the car up. Unexpected surprise. That was nice.
23 September 2024
Great service, highly recommended.
23 September 2024
great service,there employees could not have been more helpful,from the young lady whose name i forget to the young man called taylor who made me feel exactly at ease and my satisfaction was primary,a very enjoyable experience.I will be back.
23 September 2024
I wentbto hospital just after i dropped car off. When my brother explained they serviced; mot'd the car and drove it to my house.
23 September 2024
Been using for years over many cars and still pleased overall
23 September 2024
Very helpful
23 September 2024
The staffs at Douglas Park are very professional
22 September 2024
Again the service your offered is excellent. Absolutely no hassle, drop your car of and they do what they say they'll do Totally professional in what they do. When you walk through the door your treated with respect
21 September 2024
Drop off/pick up really quick. Was kept up to date to let me know my car had passed its mot & received a video update too
21 September 2024
New sign on system is not so good . Not another computer screen
21 September 2024
Very friendly and o
13 December 2024
Purchase was very easy and delivery of car was exactly when I wanted it.