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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
407 ratings and 213 comments received in the last 90 days.
09 February 2025
Great Sales people and staff very friendly and know their subjects and are experienced with BMW / took time with me with finance and other questions
06 February 2025
Again, Adrian put us at ease, and help us greatly. Particullary after I had been involved in an extreme RTA. Adrian helped with the restoration of my confidence in driving again.
05 February 2025
Why not? I got a nice car.
05 February 2025
We have been buying cars from bmw parks of hamilton for over 22 years and also for the same sales man called Danny Ferguson.
09 January 2025
Vehicle was in first class condition under a cover for a reveal to us and the handover was seamless with the sales person being very knowledgeable on the controls
07 January 2025
Easy transaction
06 January 2025
Adrian was professional and patient all the way
03 January 2025
Adrian was so helpful from September till delivery in December kept us informed all the time and helped us navigate the purchase of the car
30 December 2024
I have given this high marks because I never felt under pressure with pushy sales staff. Barry McLean was courteous, pleasant to deal with, considerate of my age and knowledgeable about the vehicle I was interested in.
26 December 2024
Sales person very helpful and kept me updated through full process
26 December 2024
Friendly and most helpful responses when we arrived at and were in the Centre
21 December 2024
Excellent customer service. Knowledgeable staff; friendly, responsive and fast to respond. Explained everything well, gave me lots of options.
13 December 2024
Purchase was very easy and delivery of car was exactly when I wanted it.
11 December 2024
Amazing customer service make you feel so welcome.
10 December 2024
agent knowledgeable
09 December 2024
Excellent customer service.
05 December 2024
Great service by sales staff
04 December 2024
Happy with the service
04 December 2024
Car is great, upgrade from last BMW 1 series and loving the comfort & drive
28 November 2024
Completely satisfied with service from the start and wee love our new car.
25 November 2024
Salesman never let me down
23 November 2024
Paul whom I dealt with was excellent from start to finish. Kept me up to date with what what happened throughout.
22 November 2024
The Salesman did everything they could for me
16 February 2025
Absolutely astonished that as part of my not insignificant near £1200 bill which included a screen washer system strip down and clean £79 I now have a screenwash low warning alert in my car ! No sreenwash refill !seriously???? Very dissatisfied
15 February 2025
Good communication
14 February 2025
Despite the issue with contact the visit went well and all the work was varried out ot my satisfaction
13 February 2025
Laura, the service adviser at Parks BMW Hamilton was absolutely first rate. Very efficient and pleasant - both on the telephone and in person when I arrived to pick up my car.
12 February 2025
Prompt service and kept me informed
12 February 2025
Done the recall as required.
11 February 2025
No problems and everything explained from start to finish.
10 February 2025
Ease of booking and communication throughout
09 February 2025
All issues addressed to our satisfaction
08 February 2025
As above
08 February 2025
Very professional
08 February 2025
Absolutely no issues
07 February 2025
Very efficient
07 February 2025
Good service
07 February 2025
As above. I don't think the lane assist could have been Road tested.
07 February 2025
Everything that was required was dealt with and I was kept updated on progress.
06 February 2025
Great job done and car cleaned and washed for pick up
06 February 2025
No waiting about, staff dealt with me as soon as I walked in the doors
06 February 2025
The service department are very friendly and knowledgeable
06 February 2025
Quick, efficient recall
04 February 2025
Can't fault the health check or the wash and vacuum .
04 February 2025
They were very friendly and professional. They contacted me before the visit and kept me informed if progress
04 February 2025
You give me what I need and want
04 February 2025
Always happy to help and assist
04 February 2025
The service advisor was very professional and my vehicle was throughly checked and repaired as required.
03 February 2025
Service and MOT carried out quickly and vehicle picked up earlier than expected.
03 February 2025
Everything went extremely smoothly and was kept updated on the progress of my car , no complaints at all
03 February 2025
It wasn't quite up to the normal standards,caused by the initial response to my request for assistance.
03 February 2025
My car was picked up and dropped back off at my work which was very convenient
03 February 2025
Very friendly and helpful staff. Fast and efficient service.
03 February 2025
Easy and treated well.
03 February 2025
In particular the car washing after the MOT was exceptional
02 February 2025
Happy with the garage service
02 February 2025
Excellent service however I forgot to mention that I have servicing plan and paid in full.
02 February 2025
Think it was too long 2 weeks to wait for appointment did not go out of their way to help with computer failure especially as it was a new car.
02 February 2025
Back up and follow up ideal
02 February 2025
Having getting email and texts to remind me of my service date and time and with a persons name that was looking after my car was a nice touch
01 February 2025
Quick
01 February 2025
Ease of booking, timely service and communications
01 February 2025
Everything that was pointed out on the video was sorted.
01 February 2025
Helpful staff and communication was good. Everything fixed and working
01 February 2025
Good service.
29 January 2025
All went well - and the coffee was good while waiting.
28 January 2025
Staff very friendly and professional
28 January 2025
As above my experience has always been excellent.
28 January 2025
All issues were resolved and was given clear indications of timeline and this was met
27 January 2025
As soon as I arrived, Laura let me book the car in before 8am. As I was hoping to wait for the car, this was great. Then i was only in for 1.5 hours. Laura.could not have been more helpful and friendly.
27 January 2025
The staff were friendly and helpful. The repairs were carried our and my car was ready on time.
26 January 2025
Wasn't made to feel welcome
26 January 2025
Again service was excellent
26 January 2025
Really pleased,Arron Bannantyne was pleaure to deal with
26 January 2025
Excellent service
25 January 2025
Excellent service
25 January 2025
Smooth and informative
25 January 2025
Laura was very helpful and friendly
24 January 2025
Very welcoming, everyone very pleasant and nice to speak to.
23 January 2025
Efficient staff and quick turnaround.
23 January 2025
All done with the minimum of fuss, good communication and completed as expected.
22 January 2025
Customer service agents efficient and very courteous
21 January 2025
Mo particular reason I very rarely give 5 stars
21 January 2025
Excellent customer service everyone really friendly video of work carried out very satisfying to watch free washing service easy to check in
21 January 2025
Completed service ahead of scheduled time.
20 January 2025
Outstanding service
20 January 2025
The hospitality is stellar
20 January 2025
Precheck very good proactive service Check in very good update on day Picking car up excellent and car was sparkling clean
19 January 2025
Happy and satisfied.
19 January 2025
I am satisfied with the work carried out and feel completely hapy with the level ofwork done
19 January 2025
Excellent work, service & communication
19 January 2025
Good service from the service administration.
19 January 2025
Repairs carried out fast
18 January 2025
Good customer experience
18 January 2025
No issues at all
16 January 2025
My car is still with Douglas Park I have had no car for over a month. They have not been in contact. I have now taken my complaint to the ombudsman
16 January 2025
Lack of communication, no updates. Seem to only phone you if you don't have cover tell them you have cover for car and they don't call
15 January 2025
Original repair fixed efficiently but needed an additional part which was to be fitted the next day. However wrong part was ordered so waiting on a call to book car back in for the repair
14 January 2025
Efficient service
14 January 2025
Your the best plus staff were great
14 January 2025
Very smooth
14 January 2025
Pre call to check on details and ready earlier than planned
14 January 2025
Car wasn't ready at agreed time and caused issues with collection
14 January 2025
Very good service
14 January 2025
Booked service online via bmw app. Price quoted by Parks online portal wasn't honoured. Third and final time I've been disappointed by parks. I will never use Parks Hamilton for any service or recommend them to anyone.
13 January 2025
Never had an issue and everything went smoothly.
13 January 2025
At my last service, i drove from the dealership only to see a warning light about my offside rear tyre. I returned to the garage to be told there was a faulty value they had missed, it would only take minutes to fix. 2 hours later i got car back.
13 January 2025
Car was booked in December for a new offside door mirror to be fitted on Tuesday 7th January. I received a phone call mid morning to advise that the parts received by the garage were incomplete. Therefore the works planned could not be undertaken.
13 January 2025
Extremely satisfied, the professionalism shown by all stakeholders associated with Douglas Park was great.
13 January 2025
From moment my car was dropped off I the communication was excellent and I was aware of the progress.
13 January 2025
Quick and efficient
12 January 2025
Everyone was first class
12 January 2025
Always a pleasant experience
11 January 2025
I've used the online booking in tool twice now and each time I've pre authorised to a value and also asked for things like key battery's changed and wiper blades but these were not done!
10 January 2025
My car was dealt with in the timeline and price I was told All done in the high standard expected from Douglas Park BMW . Staff excellent
10 January 2025
Reliable and friendly service at a fare price
09 January 2025
No sound , I had to ask and read service paperwork. Audi gave through talk through video . To guide and support.
09 January 2025
I enjoy seamless process when booking my vehicle into Dealership for all service/repairs and health check sent.
08 January 2025
Handed the car over to the service desk and gave a description of the fault. Full details of work done on repair sheet and video of work checked by service department.
08 January 2025
Professional service and everything completed to satisfaction
03 January 2025
Kept informed throughout
02 January 2025
The EGR recall process was disappointing. Booked 4 weeks in advance ,the appointment was cancelled on the appointment day, due to the part not being ordered.
02 January 2025
Service was helpful and polite
30 December 2024
No real problems
30 December 2024
Friendly and efficient service
30 December 2024
Easy check-in for service...no waiting. Received call when car ready for pick up which too was a simple and prompt service
27 December 2024
I chose on this occasion to have my car collected from home rather than have to face the team at the desk. Please note the reception staff are pleasant but those taking and conveying information are not at all helpul
26 December 2024
OK very expensive but good front end service, but bought a BMW so nothing is going to be cheap, right.
25 December 2024
Service was great only complaint is having to get a bus home after dropping car off
24 December 2024
Booking and work required was done electronically. All the questions were really
23 December 2024
The staff was so helpful Laura was help
23 December 2024
All good
23 December 2024
All staff were very helpful and the problem was resolved. However having to wait about when picking the car up caused us a great deal of anxiety as we had to fit it in between urgent appointments, with very little flexibility regarding pick-up day an
23 December 2024
They looked after me throughout the procedure especially checking in checking in pod was above my paygrade and a few others I noticed
23 December 2024
because the staff were very pleasant and effient when handing my car in for a service, and when I was given a courtesy car for the day.
23 December 2024
Car had a seized bolt which extended the time my car was in the garage. Options offered but not required. I thought rear discs were worn but advised ok, pads only required. Work done no issues.
22 December 2024
Brilliant work as always. The staff at BMW Hamilton are very professional.
22 December 2024
Yes the service on the service desk was exellent
22 December 2024
Was very good at service desk but unfortunately have to return as there's a fault with the work carried out
21 December 2024
Great customer service and very helpful
20 December 2024
Happy with service
19 December 2024
Quick response and communication when things didn't go to plan with purchase were key.
19 December 2024
Had to return the car 2 days later as had the same fault that it was in for.
19 December 2024
Very good service
19 December 2024
Again, all done on time and very smooth process in checking in which was flawless!
18 December 2024
Good communication about what was required. Personable staff. Car well cleaned
18 December 2024
Efficient service, helpful staff and problem solved
18 December 2024
Good help from the receptionist
17 December 2024
The service personnel I was talking to was great. However an issue arouse and the feedback on why the issue had arouse and the poor result did not really ring true, which is just a bit disappointing.
17 December 2024
Everything went very smoothly and comms beforehand and after went very well
15 December 2024
Was told car would be ready by 10.30 am. Not ready till 11.30. This happened last year as well. I had a business appointment which had to be cancelled
15 December 2024
I love that they wash and hoover your car after the service.
14 December 2024
Drinks and coffee while i waited, polite staff and quick turnaround on work
14 December 2024
All the staff that I was talking to was so helpful
14 December 2024
DISSAPOINTED THAT TYRE PRESSURE WAS NOT CHECKED - I HAD A LONG DRIVE THE DAY AFTER AND THE PRESSURE WARNING LIGHTS CAME ON WHILE I WAS ON THE MOTORWAY DISSAPOINTED THAT THE WINDSCREEN FLUID WAS NOT SUITABLE FOR WINTER. THE ONE I HAD IN THE CAR WAS -5
13 December 2024
Sorted out challenges quickly and professionally
13 December 2024
Kept in touch and excellent service car was cleaned before pickup which was great
12 December 2024
This is my first experience of a drop off and wait service. This was done in an efficient manner and my car was ready within two hours
12 December 2024
Service advisers were extremely helpful in providing a well documented overview on all service aspects relating to my car. Particular thanks goes to Laura Connelly for taking time to demonstrate the BMW App - much appreciated.
11 December 2024
All tasks completed.
11 December 2024
All good
10 December 2024
Swapping tyres for Winter went smoothly and swiftly.
10 December 2024
Always go out their way regarding customer service
09 December 2024
My wife is bedridden and cannot be left alone, BMW offered to pick up car and return it when I explained the situation..
09 December 2024
The service experience is good, lack of courtesy cars does let things down a little if you don't book months in advance
09 December 2024
Extremely poor service. Car was cleaned whilst service carried out. Footwell carpet was soaked with water. This time of year with cold temperatures too a long time to dry. Hoping no long lasting damage caused.
07 December 2024
Everything went as expected
06 December 2024
Car got damaged when in for service
06 December 2024
Start to finish spot on
06 December 2024
I was disappointed to be charged an additional £130 for an air conditioning change. The online check in did not make it clear this was in ADDITION to the service. I felt this should have been followed up.
06 December 2024
I didn't use the Hamilton branch it was Stirling.
06 December 2024
Vehicle was at BMW at 0800 but was Not ready till late afternoon
04 December 2024
Very quick and efficient between dropping the car off and driving away with the courtesy car. As well as coming back, always offered some refreshments if there has been any wait times.
04 December 2024
Excellent service and attentiveness from both Chris Holton and product specialists
04 December 2024
Very simple process
04 December 2024
Fixed the problem with no issues, always return calls in a timely manner and the collection and delivery service is great
04 December 2024
Quick turnaround and friendly staff.
04 December 2024
Front staff impeccable / Service staff unknown and unseen
03 December 2024
Nothing to complain about
03 December 2024
Very polite courtesy service. Excellent communication
03 December 2024
Laura was helpful and friendly
02 December 2024
Good service but getting concerned about the frequency of recalls.this was a new safety issue obviously .
02 December 2024
Took out service plan during initial purchase. At each service I had issues regarding loan car, length of time service took. Left waiting for 1 hour in showroom to pick up my vehicle after agreeing pick up time. Told bill was £500 instead of £54 MOT.
02 December 2024
Highlighted a couple of things needing attention
02 December 2024
Very helpful
02 December 2024
Staff were very helpful with my queries.
02 December 2024
.
02 December 2024
Service advisors went out of their way to accommodate our request to have the 2 cars dealt with in one day
02 December 2024
I loved the video of carrying out the checks. I felt the car was in good hands.
29 November 2024
I've given this rating because I was kept updated throughout the service and a video was provided detailing anything that needs looked at.
29 November 2024
Good service
28 November 2024
Satisfied. I never give 5/5 or 10/10 unless service is excellent. Quite expensive servicing car nowadays.
28 November 2024
Warm welcome at the dealership dealt with all aspects of service professionally
27 November 2024
Problem resolved
27 November 2024
Car is running great after the service
27 November 2024
good service
26 November 2024
-
26 November 2024
Staff are so friendly and nice especially Lauren
26 November 2024
Received health check video of car, however no communication on video, so wasn't aware of any issues until I received a phone call.
26 November 2024
recall completed and car washed (mostly) and hoovered as well
25 November 2024
Professional and slick but expensive
25 November 2024
Staff could not have been any more helpful in dealing with my problem
25 November 2024
Aaron looked after me and was able to manage the repair to my car and submit my warranty claim to warranty wise on my behalf.
24 November 2024
Proactive and responsive to my time requirements
24 November 2024
The warranty work was done, the sensors were replaced. One of the sensors should have lasted until at least 100000 miles, my car has 6000 miles on the clock.
24 November 2024
The service I experienced at Douglas Park is exactly that which I would expect from BMW. Everything from booking in, to the courtesy car and the subsequent repair was top quality. I wish I had bought the car from them in the first place.
24 November 2024
Big changes since I was last at your showroom. Greeted on arriving and directed to car booking in area.Good changes here,very quick in and out. All staff who I dealt with were courteous ,polite and proffesional.
23 November 2024
Very again looked after me from start to finish
23 November 2024
A great price for excellent work
23 November 2024
Parks always look after me very well and keep me full informed on what's happening.
22 November 2024
Quick and easy check in, job done quickly and in time
22 November 2024
Was as expected minus the issue below which i have had to place there due to the low character count here. Which feels by design.
14 February 2025
Never had any problems. Barry the salesperson was in regular contact with me explaining every step.